Learn how our organization improved delivery for 400+ engineers by investing in internal tools over the last 10 years. We will discuss what drove investment decisions, how changes were implemented and the impact of multiple initiatives.

During the discussion of multiple improvements we will cover numerous decisions:

• how to sell initiatives to decision-makers?
• develop tools grass-roots or with a dedicated role?
• are internal tools a product and what process should they follow?
• is having internal developers as customers a joy or pain?